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What is your registration/cancellation policy?

• Pre-register any time before the trip.
• All walk-ons are cash only, first come, first served.
• Refunds, minus a 20% transaction fee, are possible for cancellations 24 hours or more in advance of your trip.
• Cancellations up to 12:00 pm noon the day before will be charged 50%. After 12:00 pm noon the day before the trip 100% will be charged.
• No refunds or carry-overs on missed trips.
• Children under the age of 18 must sign off with our Urban Sherpas, and signed releases for medical attention must be provided to our Urban Sherpas. Download the Minor Permissions Slip >

Does your registration/cancellation policy change for special events?

For certain trips or special events, due to volume-discount pricing, we regret we cannot offer refunds/cancellations as per our normal policy. Purchases are non-refundable and non-transferrable between dates/times. Where this is the case, we display the exception prominently before and during the booking process. Please book your selection carefully!

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